ABOUT US
Overland Japan, a boutique next generation camping car rental provider, is on a mission of enabling nature immersion experiences to explore unseen Japan. Thanks to its personalized approach and vehicle-centric orientation, Overland Japan has developed a market first Overlander style customer experience utilizing the highest-quality equipment in market.
With a strong line-up of fully equipped custom built vehicles, we have welcomed thousands of travellers from all continents. We offer a comprehensive and expanding array of bespoke Japan road trip experiences: short-term & long term camper rentals, concierge VIP tour services, equipment installation & product sales.
Rooted in exploring todays human nature, our challenges are both exciting and demanding and require passionate talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
THE ROLE
We’re looking for camping car & travel enthusiasts with a passion for guest service for our HQ depot in Yutenji – Tokyo. You’ll be the face of our company, reporting directly to the CEO, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.
WHAT WILL YOU WORK ON?
- Handle incoming reservations, welcoming guests, demonstrations and taking care of check-in and check-out procedures;
- Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition by monitoring maintenance and handling repairing needs;
- Assist in training, supervising, and coaching your team;
- Booking activities control, manage stock, local suppliers and cleaning services;
- Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
- Preparing and cleaning our campervans;
- Leading initiatives in developing, upselling & cross-selling new service offerings.
WHO ARE WE LOOKING FOR?
- You are either a vehicle or nature travel enthusiast with experience in fields such as Vehicle Building, Mechanics/Electronics, Tourism, Hospitality, Retail or Rent-a-car being desirable;
- 1+ years of experience in a team management/lead/supervisory role;
- You’re fluent in Japanese and English (mandatory);
- You have great communication skills and aptitude for direct contact with customers;
- You’re eligible to work in Japan, have a valid driver’s licence and feel confident enough to drive a campervan (mandatory);
- You’re available to work on weekends and public holidays;
- You’re a responsible person who takes their work seriously and can be relied upon.
- You’re well-organised and you’re good at solving problems.
THE OVERLAND COMMITMENT!
- Being part of a young, fast-growing and innovative company where you make a difference;
- Career development opportunities in Field Operations or transitioning to a management role in new locations;
- Continuous training and coaching to develop the skills that matter to you;
- Compensation package that includes Performance and Referral Bonuses;
- Free Road Trips, so you can experience Overlanding firsthand around Japan