What is the cancellation / refund policy?

What is the cancellation / refund policy?
March 15, 2021 Luke Bridgford

We try to be as understanding as possible but as we only have a small fleet we are turning customers away once a booking is made for specific dates.  

If a paid bookings’ travel dates are wished to be amended or subsequently cancelled, the options and cancellation fee for the original booking will apply as follows:

  • If cancelled up to 60 days prior to pick up:
    > Full refund or free re-schedule within 6 months within Overland Campers car availability.
  • If cancelled from 31 to 59 days prior to pick up:
    > 20% of Gross Rental Fee OR free one chance re-schedule within six months within Overland Campers car availability
  • If cancelled 7 to 30 days prior to pick up:
    > 30% of Gross Rental Fee.
  • If cancelled on 2-6 days before pick up:
    > 50% of Gross Rental Fee.
  • If cancelled within 2 days before pick up or No Show:
    > 100% of Gross Rental Fee.

Ensure that you arrive/check in at the agreed pick up time & location decided when the booking is completed
.  We are a small boutique service and your understanding is appreciated! 

Late arrivals with notice (email or phone call) may be asked to check in at a later time, pay additional paid parking & staff costs/charges as we attend to other customer check-ins / schedule management  

If you are late more than 15 minutes without notice (email or phone call), your booking will be considered a “No Show” then cancelled and no refund will be provided.  

Any lateness will be subject to additional fees including paid parking & additional hourly staff costs/wages.

  • If Vehicle is returned early: No refund available 
  • Cancellations due to flight delays or flight cancellations will not be an exception to the cancellation policy
  • All cancellations requests should be submitted before 6pm JPST

As a small boutique service with a limited number of vehicles each with their own class, cost structure and options offered.
In the unfortunate event due to unforeseen circumstances that a paid booked vehicles becomes unavailable the full paid amount will refunded.  In rare cases that an alternative vehicles from our offering is available for the paid booked dates, you may be offered to change vehicle and class (*partial refund or an additional cost may apply based on the alternative vehicle class, cost and options).