{"id":2460,"date":"2024-10-31T08:50:03","date_gmt":"2024-10-31T08:50:03","guid":{"rendered":"https:\/\/overlandjapan.com\/?post_type=awsm_job_openings&#038;p=2460"},"modified":"2024-11-01T08:43:04","modified_gmt":"2024-11-01T08:43:04","slug":"reservations-specialist-remote-tokyo","status":"publish","type":"awsm_job_openings","link":"https:\/\/overlandjapan.com\/en\/jobs\/reservations-specialist-remote-tokyo\/","title":{"rendered":"Reservations Specialist &#8211; Remote\/Tokyo"},"content":{"rendered":"<p><b>ABOUT US<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Overland Japan, a boutique next generation camping car rental provider, is on a mission of enabling nature immersion experiences to explore unseen Japan. Thanks to its personalized approach and vehicle-centric orientation, Overland Japan has developed a market first Overlander style customer experience utilizing the highest-quality equipment in market.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With a strong line-up of fully equipped custom built vehicles, we have welcomed thousands of travelers from all continents. We offer a comprehensive and expanding array of bespoke Japan road trip experiences: short-term &amp; long term camper rentals, concierge VIP tour services, equipment installation &amp; product sales.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Rooted in exploring today&#8217;s human nature, our challenges are both exciting and demanding and require passionate talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>THE ROLE<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re looking for camping car tour &amp; travel enthusiasts with a passion for guest service.\u00a0 <\/span><span style=\"font-weight: 400;\">This is a part-time role working remotely and\/or in-person in Yutenji &#8211; Tokyo. You will be the first and last customer touch-point for our company, reporting directly to the CEO, with the goal of ensuring an outstanding level of customer service, <\/span><span style=\"font-weight: 400;\">handling reservations, communicating with customers, providing excellent customer service, and assisting in administration, sales and training activities.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>WHAT WILL YOU WORK ON?<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Develop and execute sales strategies to maximize booking inquiries and sales.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Handle incoming reservations and<\/span><span style=\"font-weight: 400;\"> tour planning requests, providing outstanding service to enhance customer satisfaction.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Implement email marketing campaigns and foster community engagement among existing customers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collaborate in curating new travel products that resonate with our target market.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collaborate<\/span><span style=\"font-weight: 400;\"> on initiatives in developing, upselling &amp; cross-selling new service offerings.<\/span><\/li>\n<\/ul>\n<p><b>WHO ARE WE LOOKING FOR?<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You are a nature travel enthusiast with experience in a sales or hospitality role;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You have great communication skills, aptitude for direct contact with customers and adept at building relationships remotely,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You thrive in a flexible startup environment, demonstrating agility and proactive problem-solving skills,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You are <\/span><span style=\"font-weight: 400;\">\u00a0comfortable with remote work and a commitment to continuous skill improvement,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You\u2019re fluent in Japanese and business English (mandatory),<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You\u2019re eligible to work in Japan,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You\u2019re a responsible person who takes their work seriously and can be relied upon,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You\u2019re well-organized and you\u2019re good at solving problems.<\/span><\/li>\n<\/ul>\n<p><b>THE OVERLAND COMMITMENT!<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Being part of a young, fast-growing and innovative company where you make a difference;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Career development opportunities in Field Operations or transitioning to a expanding roles in new locations;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Continuous training and coaching to develop the skills that matter to you;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Compensation package that includes Performance and Referral Bonuses;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Free Road Trips, so you can experience Overlanding firsthand around Japan<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>ABOUT US Overland Japan, a boutique next generation camping car rental provider, is on a mission of enabling nature immersion experiences to explore unseen Japan. Thanks to its personalized approach and vehicle-centric orientation, Overland Japan has developed a market first Overlander style customer experience utilizing the highest-quality equipment in market.\u00a0 With a strong line-up of fully equipped custom built vehicles, [&hellip;]<\/p>\n","protected":false},"author":3,"template":"","meta":[],"class_list":["post-2460","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-type-part-time-en","job-location-remote-en","job-location-tokyo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reservations Specialist - Remote\/Tokyo - OVERLAND JAPAN<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/overlandjapan.com\/en\/jobs\/reservations-specialist-remote-tokyo\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reservations Specialist - Remote\/Tokyo - OVERLAND JAPAN\" \/>\n<meta property=\"og:description\" content=\"ABOUT US Overland Japan, a boutique next generation camping car rental provider, is on a mission of enabling nature immersion experiences to explore unseen Japan. 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